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From Assisted to Autonomous: The New Era of the Intelligent Contact Centre

How Talkdesk AI, Copilot, and Autopilot Are Transforming the Contact Centre Customer expectations are rising at an unprecedented speed. People want quick answers, personalized journeys,

When Every Click Counts: Incident Response Readiness & Playbooks

Cyberattacks are hitting small and medium-sized businesses hard, with over 94,000 incidents reported in 2023–24 and average losses of $46,000 per breach, underscoring the cost

Unleashing the Power of Azure OpenAI: Transforming Business Intelligence with AI Search, Cognitive Insights, and Real-Time Intelligence

Rethinking Data Intelligence in the Age of AI In a fast-paced digital world, organisations are under increasing pressure to extract value from data and streamline

Protecting Your Business Beyond the Perimeter: The Evolution of Zero Trust

Zero Trust: A modern cybersecurity strategy that protects mid-market businesses in a borderless, cloud-first world by never trusting—always verifying.

Cyber Security Starts with You: Strengthening Security Through Everyday Digital

Strong cyber security starts with everyday digital hygiene—simple, consistent habits that protect data and build collective resilience.

Navigating AWS AI Services: What Enterprise Buyers Need to Know

In 2025, enterprise buyers weigh AWS Bedrock’s model-rich AI portfolio against Azure OpenAI’s integrated ecosystem to choose the right Gen AI platform.

Modern Identity Simplified: Migrating from ADFS to Entra ID

In today’s cloud-first world, organisations are rethinking how they manage identity and secure user access. For years, Active Directory Federation Services (ADFS) served as the

Cybersecurity: Not Optional, But Essential for UAE Entrepreneurs

Cybersecurity is no longer optional for UAE entrepreneurs—it's the cornerstone of sustainable growth and protection in a high-risk digital era.

Private Cloud ROI: How UAE Businesses Can Get the Most from Their Investment

UAE enterprises turn to Virtual Private Cloud solutions to modernise securely while maximising ROI and compliance.

Decoding Azure AI (Artificial Intelligence) Services: An Introduction to the Future of Intelligent Applications – Part 2

Azure OpenAI offers a suite of advanced AI tools that can revolutionise business operations. This case study focuses on a real-world application developed by Oreta’s

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